Refund Policy | Mountains Sea & She

Refund & Cancellation Policies

Goods

We can only offer refunds on orders that have not been fulfilled.

We apologize for the inconvenience, but once an order has been fulfilled we are unable to offer refunds. We use a 3rd party printer and sometimes their products may run small, so when in doubt, please order up a size. If you received an item that you believe to be damaged or defective, we will be happy to exchange it out for a new item. If you are not satisfied with your purchase, contact us and we will do our best to find a solution for you.

Thank you for your understanding, we appreciate your business!

Events

Weather Cancellation

Events and activities are not expected to be rescheduled due to inclement weather. We adventure rain or shine here in the Pacific Northwest!

Trips / Events will only be canceled and/or rescheduled in the event of true weather-based safety concerns. A full refund will be issued to event participants in the event of trip event cancellation for paid events.

Participant Cancellation (Paid Events)

Mountains Sea and She - Outdoor Adventures cannot issue refunds. In the event of participant cancellation vouchers will be issued for future events at the following rates:

21+ days prior to event date - 50% of event payment
14 - 20 days prior to event date - 25% of event payment
0 - 13 days prior to event date - No vouchers offered

We also strongly encourage clients to consider the purchase of travel insurance for all Mountains Sea & She - Outdoor Adventures paid events. Travel insurance will reimburse eligible program fees in the event of a health-based cancellation. We recommend Trip Assure with the inclusion of ‘Cancel For Any Reason’ coverage.

No Shows / After Trip

Mountains Sea & She - Outdoor Adventures will not issue refunds or vouchers in the event of no-shows or after an event has already been completed.

Mountains Sea & She - Outdoor Adventures Cancellation

Mountains Sea & She - Outdoor Adventures reserves the right to cancel events due to insufficient registration or unforeseen circumstances. (Ex. Safety concerns, leader availability, etc.)

Participants will receive a refund in the amount of the event registration fee in the event of Mountains Sea & She - Outdoor Adventures cancelled events. We are not responsible for any other expenses incurred by event participants to attend this event. We reserve the right to cancel an event up to 3 days prior to the event date.